Refund policy

Last updated: April 2026

Returns & Refunds Policy

At Alfalfa Matcha, we are committed to providing high-quality products. However, if an issue arises, the following conditions apply.

Right of Withdrawal

In accordance with applicable law, you have 14 days from the date of receipt of your order to exercise your right of withdrawal.

Returns are accepted only for products that are unopened, unused, and in their original packaging.

Opened or unsealed food products (matcha, tea) cannot be returned for hygiene reasons.

Exercising Your Right of Withdrawal

To initiate a return, please contact us at hello@maisonalfalfa.com.

You may exercise this right through any clear statement (for example, by email).

You then have 14 days to return the products to us.

Return shipping costs are your responsibility.

Refunds

In the event of a valid withdrawal, we will refund the cost of the products as well as standard delivery charges.

Refunds will be issued within a maximum of 14 days from your request.

However, we may delay the refund until we have received the returned products or proof of shipment.

Refunds will be processed using the same payment method used for the original order.

Defective Product or Order Error

If your product is damaged, defective, or incorrect, we recommend contacting us as soon as possible at hello@maisonalfalfa.com.

We will offer a replacement, refund, or store credit.

In this case, return shipping costs will be covered.

International Returns

Return conditions are the same for all countries.

Return shipping costs remain the responsibility of the customer, including any applicable customs duties.

Legal Guarantees

You benefit from the legal guarantees provided under French law, including the legal guarantee of conformity (Articles L217-4 and following of the French Consumer Code) and the guarantee against hidden defects.

Contact

For any questions, you can contact us at:
hello@maisonalfalfa.com